Privacy Policy
Our Commitment to Your Privacy
At nexivento, we understand that managing your finances requires trust. That's why we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in clear terms because your privacy matters to us.
We believe in empowering you with knowledge about your data. This policy outlines your rights under Australian privacy laws and explains how activity-based budgeting services handle your personal information responsibly.
Information We Collect
We collect information that helps us provide better budgeting services and protect your financial planning experience. Here's what we gather and why:
Account Information
Your name, email address, phone number, and account preferences. We need this to create your profile and communicate important updates about your budgeting activities.
Financial Data
Budget categories, spending patterns, and financial goals you share with us. This information helps us provide personalized budgeting recommendations and track your progress.
Usage Analytics
How you interact with our platform, which features you use most, and when you access our services. This helps us improve the user experience and develop better tools.
Device Information
Your browser type, operating system, IP address, and device identifiers. We use this for security purposes and to ensure our platform works well across different devices.
How We Collect This Information
We gather information when you register for our services, use our budgeting tools, contact our support team, or participate in surveys and feedback sessions. We also collect some data automatically through cookies and similar technologies when you visit our website.
How We Use Your Information
Your information serves specific purposes that directly benefit your budgeting experience:
- Service delivery: We use your data to provide activity-based budgeting tools, generate spending reports, and offer personalized financial insights.
- Communication: We send you important account updates, security notifications, and educational content about budgeting best practices.
- Improvement: Your usage patterns help us enhance our platform, fix bugs, and develop new features that users actually want.
- Security: We monitor for suspicious activity and use your information to protect your account from unauthorized access.
- Legal compliance: Sometimes we're required by Australian law to process certain information or maintain specific records.
We never use your financial information for marketing purposes or sell your data to third parties. Our goal is helping you achieve better financial management, not profiting from your personal information.
Information Sharing and Disclosure
We keep your information private and only share it in limited circumstances:
Service Providers
We work with trusted companies that help us operate our platform — cloud hosting providers, payment processors, and customer support tools. These partners only access information necessary for their specific services and must follow strict confidentiality agreements.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government investigations. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If nexivento is acquired or merges with another company, your information would transfer to the new owners. We'd notify you beforehand and ensure the new owners respect your privacy choices.
With Your Consent
We might share information for other purposes, but only with your explicit permission. You can always withdraw this consent later.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information:
Your Rights Include:
- Access: Request copies of the personal information we hold about you, including how we've used it and who we've shared it with.
- Correction: Ask us to fix any incorrect or outdated information in your profile or account records.
- Deletion: Request removal of your personal information, subject to legal and operational requirements.
- Restriction: Limit how we process your information while we investigate any concerns you raise.
- Portability: Receive your data in a structured format that you can transfer to another service provider.
- Objection: Opt out of certain uses of your information, particularly for marketing communications.
To exercise these rights, contact our privacy team at the details provided below. We'll respond within 30 days and work with you to resolve any concerns. There's no charge for most requests, though we might ask you to verify your identity first.
Data Security Measures
Protecting your financial information is our top priority. We've implemented multiple security layers:
Encryption: All data transmissions use TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms. Your financial data is never stored in plain text.
Access Controls: Our team members can only access information necessary for their job functions. We use multi-factor authentication and regularly review access permissions.
Monitoring: We continuously monitor our systems for suspicious activity and have incident response procedures ready if any security issues arise.
Infrastructure: Our servers are hosted in secure Australian data centers with physical security measures, backup systems, and 24/7 monitoring.
Despite these measures, no system is completely secure. If we discover any data breaches affecting your information, we'll notify you promptly and explain what happened and what we're doing about it.
Data Retention
We keep your information only as long as necessary for legitimate business purposes or legal requirements:
When we delete information, we remove it from our active systems and ensure our service providers do the same. Some data might remain in backup systems temporarily, but we can't access or use it.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and understand how you use our services.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality, like keeping you logged in and maintaining your session.
- Performance cookies: Help us understand which pages are most popular and how users navigate our site.
- Functional cookies: Remember your preferences and settings to personalize your experience.
You can control cookies through your browser settings, but disabling certain cookies might affect website functionality. We don't use third-party advertising cookies or sell your browsing data to advertisers.
International Data Transfers
We primarily store and process your information within Australia using local data centers and service providers. Occasionally, we might need to transfer data internationally for specific services like customer support tools or security monitoring.
When international transfers occur, we ensure adequate protection through:
- Contractual safeguards that require overseas providers to maintain Australian privacy standards
- Certification schemes and adequacy decisions that confirm appropriate protection levels
- Your explicit consent for specific transfers when required
We'll always inform you about international transfers that might affect your privacy rights and provide options where possible.
Children's Privacy
Our services are designed for adults managing their financial planning. We don't knowingly collect personal information from children under 13 without parental consent. If we discover we've inadvertently collected such information, we'll delete it promptly.
Parents who believe their child has provided us with personal information should contact us immediately so we can remove the information and close any accounts that may have been created.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.
Minor updates, like clarifying existing practices or fixing typos, might not require advance notice. We always post the effective date at the top of this policy so you know when it was last updated.
Continuing to use our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help.
Email: privacy@nexivento.com
Phone: +61 2 6293 1114
Mail: Privacy Officer
nexivento Financial Services
1 Jack Fleming Pl
Bruce ACT 2617
Australia
We aim to respond to all privacy inquiries within 30 days. For urgent matters involving potential security breaches or unauthorized access to your account, please call us immediately.
If you're not satisfied with our response to your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner at www.oaic.gov.au.